London, Aug 28 (V7N) - On Wednesday August 27, HSBC customers in the United Kingdom experienced disruptions accessing mobile and online banking services. The outage began around 10:00 GMT and affected thousands of users, as reported by the outage tracking website Downdetector.
 
By 15:05 GMT, HSBC's official UK service page confirmed that mobile and online banking services were back to normal, reassuring customers of service restoration.
 
A spokesperson for HSBC UK issued an apology, saying, "Mobile and online banking services are returning to normal following an earlier disruption. We're really sorry and appreciate our customers' patience as we continue to work behind the scenes to ensure a full recovery."
 
This incident highlights a broader concern for the UK banking sector, where lawmakers recently reported that nine major UK banks and building societies endured at least 803 hours of unplanned tech and system outages in the past two years, affecting millions of customers' access to their accounts and cash.
 
HSBC has not disclosed the specific cause of this outage, but the quick recovery was appreciated by customers and officials alike.
 
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